Programmer
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| title | The Programmer auto terminate terminates the application (during Start-up) with the reason of error “Screen resolution is too low” |
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Our programmer will work at 800x600 resolution requires a screen resolution of 800x600 at 100% scalability.
To use 150% scale, change the screen resolution to 1024x768 |
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| title | Why is the PRC version in of the programmer different from the radio PRC? |
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PRC 1.0.3 is a database version. If the PRC version between the programmer and radio is not similar, it means that some features you see in programmer aren’t supported in the radio. |
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| title | Why is the programmer not detecting my radio? |
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There could be several reasons: the USB Driver is not installed. To find out if driver is installed or not, go to Device Manager the ‘Device Manager’ and look for Silicon Labs CP210x USB to UART Bridge (COMxx). If it is not shown when radio is connected, then driver must be installed first. The Programmer is out of date. The USB cable is not a data cable. There is a chance that the USB cable is only for charging and not exchanging data.
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| title | Is Programmer Win11 compatible? |
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We haven't tested in R&D but Windows 11 is not officially supported yet, however we do have customers using the EDP successfully in Win11. |
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| title | Programmer is not checking and downloading software updates |
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There could be several reasons. Ensure your PC’s firewall and antivirus is not blocking the downloads. Please allow programmer through firewall. Software update updates can be abrupted interrupted by a weak/slow internet connection. Please ensure your internet connection is stable. Try another network connection such as mobile hotspot if possible.
If the issue persists, all latest updates can be manually downloaded from Entel Dealer Portal |
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| title | Programmer says "Visit the update site your downloaded firmware is old". What does it mean? |
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It means the FW version of the radio is higher than the FW version in the programmer. You can run “Check for Updates” in the programmer to find any updates. There is also a possibility that the radio has a Beta (Unreleased) version, in that case, please ignore the message and program as normal. A future firmware update will sort correct this in time. |
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| title | Which SDI Level should I use for TDMA-DM (Dual Capacity Direct Mode)? |
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Preferred aka SDI Level 3 – should be set for mains powered mobilesfixed mobile radios. Eligible aka SDI Level 2 – should be the default setting for portables Ineligible aka SDI Level 1 – should be for portables that are more rarely turned on, work multi-site, or are used on the fringes of the sites site coverage area.
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| title | Does DMR model have Talkaround function? |
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No. Talkaround is not currently available in for DMR modelradio models. |
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| title | How can i change the line up for a VHF Marine channels |
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Do it as Use Private channels. Note: Ch16 cannot be modified |
Battery and Power Management
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| title | How to tune the output power of DX485 |
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There is no way to re-tune The Dealer/End user programmer does not allow re-tuning/aligning the output power by Dealer/End user. |
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| title | Is there any alert tone to warn of Low Battery beep on my batteryradio? Can I disable the Low Battery beepalert? |
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In FW v1.2.x, the radio plays a single beep once when after the voltage drops below the low battery threshold. In FW v1.4.x, 2.x.x, the radio plays a double beep every 20 seconds interval when at 20 second intervals after the voltage drops below the low battery threshold, and repeats until the voltage drops below the switch off threshold, at which point the radio will turn off. The Low battery beep alert tone is not programmable and cannot be disabled. The Low battery beep alert tone tracks with the radio volume and cannot be at a fixed level, or offset. |
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| title | What is are the Low Battery Warning and Switch Off thresholds? |
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The Low Battery Warning threshold is when alert sounds when the battery voltage drops below 7V. In FW v1.2.x, this is a single beep, in FW v1.4.x, and the radio will play Low Battery Warning tone.from 2.x.x, the the alert consists of a double beep at 20 second intervals. The Switch Off threshold is when voltage drops below set at 6.3V and the . The radio will switch off automatically. |
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| title | How do I keep batteries charged, ready for use, and manage battery storage? |
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a) If left attached to a radio it is best to recharge the battery as soon as possible after use, but in any case no more than 7-days. Please re-charge every 7-days if stored un-used on the radio (we strongly recommend storing un-used batteries off the radio). b) For batteries left in storage off the radio, we recommend a monthly multi-meter voltage check to decide if they need topping up. If voltage drops below 7.0V, batteries should be recharged. Typically it takes it takes 3 months for a battery to self discharge from 8.0V to 7.0V. |
System planning
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| title | If company have 20 pcs DX482 or DX485 and the leader want to block 10 users to hear what is talking about, for a special reason and open commuinication for this 10 pcs later. Is this possible? |
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There are several ways, one of the common way is to split the users into two groups. Each group can listen to its own group but Leader can listen to both groups. If Leader wants to talk to one of the groups, he/she can select the desire group from contact list to communicate. Otherwise the Leader can communicate to all group |
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| title | Can I program VA and Scan? |
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VA and Scan are not supported if FW version is 1.2.x (AK) VA is not supported if FW Version is 2.x.x (CMX) Scan is supported if FW version is 2.x.x (CMX) Both features are available in FW version 1.4.x (AKZG DX Beta) and 1.10.x (AKZE DT Ofrel), |
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Please go to the Dealer Portal and check our latest release notes. |
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| title | HT782 does not support VA? |
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Like any analogue radios, it does support VA but it needs to be fitted just like fitting MD sensor |
Radio Operations (how to)
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| title | My radio is not turning on |
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Battery is not charged. Charge the radio for few minutes and then try again. Programming data is corrupted. Press and hold lower side button and then turn the radio on. Is the radio’s LED flashing red and green alternately? If so, the radio should be reprogrammed with fresh data. Firmware is corrupted. Press and hold upper side button and then turn the radio on. Is the radio’s LED flashing amber and red alternately? If so, the radio’s firmware should be upgraded. Faulty hardware. If radio is not responsive (i.e. not giving tone and LED indications) after switching the radio on, most likely the hardware is defective and must be returned for repair/replacement.
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| title | Can we initiate an emergency call on a channel where we cannot preset but not receive/decode one? |
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We can. Yes - set Emergency Alarm Indication and Emergency Call Indication should be to disabled in the Emergency System. Note: An Emergency system must be assigned to a preset. |
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| title | Is it silent alarm initiation available? |
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Silent and Silent w/Voice are currently not available |
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