Our programmer requires a screen resolution of 800x600 at 100% scalability.
To use 150% scale, change the screen resolution to 1024x768

PRC 1.0.3 is a database version. If the PRC version between the programmer and radio is not similar, it means that some features you see in programmer aren’t supported in the radio.

There could be several reasons:

1. the USB Driver is not installed. To find out if driver is installed or not, go to the ‘Device Manager’ and look for Silicon Labs CP210x USB to UART Bridge (COMxx). If it is not shown when radio is connected, then driver must be installed first.

2. The Programmer is out of date.

3. The USB cable is not a data cable. There is a chance that the USB cable is only for charging and not exchanging data.

Windows 11 is not officially supported yet, however we do have customers using the EDP successfully in Win11.

There could be several reasons.

1. Ensure your PC’s firewall and antivirus is not blocking the downloads. Please allow programmer through firewall.

2. Software updates can be interrupted by a weak/slow internet connection. Please ensure your internet connection is stable. Try another network connection such as mobile hotspot if possible.

If the issue persists, all latest updates can be manually downloaded from Entel Dealer Portal

No. Digital Programmer is not available for Mac OS

It means the FW version of the radio is higher than the FW version in the programmer.

You can run “Check for Updates” in the programmer to find any updates.

There is also a possibility that the radio has a Beta (Unreleased) version, in that case, please ignore the message and program as normal.

A future firmware update will correct this in time.

• Preferred aka SDI Level 3 – should be set for mains powered fixed mobile radios.

• Eligible aka SDI Level 2 – should be the default setting for portables

• Ineligible aka SDI Level 1 – should be for portables that are more rarely turned on, work multi-site, or are used on the fringes of the site coverage area.

No. Talkaround is not currently available for DMR radio models.

Use Private channels.

Note: Ch16 cannot be modified

The Dealer/End user programmer does not allow re-tuning/aligning the output power.

In FW v1.2.x, the radio plays a single beep after the voltage drops below the low battery threshold.

In FW v1.4.x, 2.x.x, the radio plays a double beep at 20 second intervals after the voltage drops below the low battery threshold, and repeats until the voltage drops below the switch off threshold, at which point the radio will turn off.

The Low battery alert tone is not programmable and cannot be disabled.

The Low battery alert tone tracks with the radio volume and cannot be at a fixed level, or offset.

The Low Battery alert sounds when the battery voltage drops below 7V. In FW v1.2.x, this is a single beep, in FW v1.4.x, and from 2.x.x, the the alert consists of a double beep at 20 second intervals.

The Switch Off threshold is set at 6.3V. The radio will switch off automatically.

a) If left attached to a radio it is best to recharge the battery as soon as possible after use, but in any case no more than 7-days. Please re-charge every 7-days if stored un-used on the radio (we strongly recommend storing un-used batteries off the radio).

b) For batteries left in storage off the radio, we recommend a monthly multi-meter voltage check to decide if they need topping up. If voltage drops below 7.0V, batteries should be recharged. Typically it takes it takes 3 months for a battery to self discharge from 8.0V to 7.0V.

There are several ways, one of the common way is to split the users into two groups. Each group can listen to its own group but Leader can listen to both groups. If Leader wants to talk to one of the groups, he/she can select the desire group from contact list to communicate. Otherwise the Leader can communicate to all group

VA and Scan are not supported if FW version is 1.2.x (AK)

VA is not supported if FW Version is 2.x.x (CMX)

Scan is supported if FW version is 2.x.x (CMX)

Both features are available in FW version 1.4.x (AKZG DX Beta) and 1.10.x (AKZE DT Ofrel),

Like any analogue radios, it does support VA but it needs to be fitted just like fitting MD sensor

1. Battery is not charged. Charge the radio for few minutes and then try again.

2. Programming data is corrupted. Press and hold lower side button and then turn the radio on. Is the radio’s LED flashing red and green alternately? If so, the radio should be reprogrammed with fresh data.

3. Firmware is corrupted. Press and hold upper side button and then turn the radio on. Is the radio’s LED flashing amber and red alternately? If so, the radio’s firmware should be upgraded.

4. Faulty hardware. If radio is not responsive (i.e. not giving tone and LED indications) after switching the radio on, most likely the hardware is defective and must be returned for repair/replacement.

Do tones track with volume control or can it be a fixed level / have an offset?

Most tones track with volume. We do not have fixed level or offset capability.

Emergency Search Tone does not track with volume and it is fixed at 75% max volume.

Radio is in programming mode. If the behavior persists after restarting the radio, most likely the radio has corrupted data and should be-reprogrammed

This is the 1.2.x and 1.4.x differences. In 1.4.x, RX messaging is supported and H icon is in new position

Most likely the radio FW is out of date.

Please upgrade the radio to v1.2.122.

If the model isn’t available, please contact Support Desk and request a new FW.

Display models can have up to 8 zones. To use multizones, Home screen must be set to Simple or Advanced.

Multizone is not available on non-display models.

on a non display radio the sound of low power is in the low pitch beep.

Condition:
Change Power button must be programmed and Power change should be allowed.

It is known issue that talker alias is not compatible with Motorola repeater with old FW (i.e. R02.10.00.13)

Talker alias will be compatible if Motorola repeater has a new FW (i.e. R20.21.04.01).

It is also compatible with Hytera RD985 or Kenwood TKR-D710

ref: ESD1640

If they have selected private contact as PTT contact, then yes, change channel or restart the radio.

If they make private call by PTT’ing in Contact List, then just press the Back (left soft key) button

The radio is in analogue channel and is receiving digital transmission.

Yes - set Emergency Alarm Indication and Emergency Call Indication to disabled in the Emergency System.

Note: An Emergency system must be assigned to a preset.

Silent and Silent w/Voice are currently not available

No

There is a tone called “Emergency Search Tone”. The tone is sounded only during Alarm Sending stage.

The tone is not sounded when radio is in Emergency Call stage