Entel battery fails to authenticate

If your genuine Entel battery fails to authenticate please try:

• Another battery on the radio and the battery on another radio of same model type (to identify if its the battery or the radio at fault).

• Carefully cleaning the battery and and radio contacts and try again.

If this does not address the issue please advise:

• What is the model & serial number of the radio used?

• What is the radios firmware version?

• What is the model & serial number of the battery used?

• What was the temperature of the room/environment?

• Was the battery taken straight off the charger before it failed to authenticate?